Internal Control Specialist - bol.
What do you do?

bol. is transforming retail to make the daily lives of approximately 13.5 million customers easier. Together with 51,000 partners doing business on their retail tech platform, they offer 40 million items and handle order spikes of up to 700 orders per minute (Black Friday, 2020). Because bol. is a retail tech platform, its financial processes are more complex than those of traditional e-commerce companies. The combination of growth, a major internal transition, and fierce market dynamics makes bol. a market leader in a unique setting. Their organization changes more in a year than some other organizations do in a decade.

This is exactly why the internal control team is also evolving. You are part of the Risk & Control team (a subteam of Legal, Risk & Compliance). As the Specialist Internal Control, you actively contribute to this transition by being a true business partner. You report to the Team Lead Internal Control and work closely with a team of specialists in Risk, IT, and Fraud. In this position, you are involved with many senior stakeholders, such as first-line Process Owners, Legal & Compliance, and Internal & External Audit.

You are responsible for ensuring that the Internal Control framework remains future-proof. You review the core financial reporting processes and adapt the controls to fit both existing business models and new business propositions. You conduct interviews with business owners to gather necessary insights, review the input, and provide sharp risk analyses.

As the Specialist Internal Control, your main focus is managing, optimizing, and advising on financial reporting processes within the Internal Control framework. You will support the process of enhancing the internal control framework in accordance with applicable requirements, based on the maturity and evolution of bol. The areas you will review and advise on will relate to, but not be limited to, financial reporting, ESG reporting, and regulatory compliance. You will highlight potential consequences or risks, so they can be eliminated or reduced to meet the IC framework's quality standards.

Good to know

bol. has made significant progress in enhancing its controls. However, due to the combination of growth, a major internal transition, and intense market dynamics, there are still many opportunities and challenges. You will proactively review the current controls while collaborating with colleagues from different teams. In this role, you will be a key player in connecting business owners with internal and external audit. You will ask the right questions to manage the dynamics between growth, entrepreneurship, and internal control. Examples include: How do you integrate new propositions into your systems? What is the impact on financial reporting? How is it integrated into the internal control framework, and what controls do the new propositions have in place and vice versa?

Who are you?

You are a risk and control expert at heart. You ensure the control framework remains up-to-date and are always investigating whether processes can be better, smarter, and more efficient. In addition, you are a strong communicator who can cope well with change and is also pragmatic.

"To be successful as an Internal Control Specialist, you excel not only in Risk & Control but also in stakeholder management. You can identify key risks, ask critical questions, and stand firm when necessary. Additionally, you build strong relationships, empathize with others, and adapt your communication style as needed.”.

  • Master degree in Accountancy, Finance or Economics, preferably supplemented by a post master RA/CPA/ACCA degree
  • >5 years of working experience in External or Internal Audit, Internal Control, or Risk Advisory
  • Able to work in fast paced, dynamic setting with tight deadlines and ad hoc requests
  • Meticulous, analytical and structured are words that define you
  • You have a strong sense of ownership and excellent communication skills
  • You are great at setting priorities, working with deadlines and coordinating others within them
  • You are self-starting, dare to be yourself, express your thoughts and come up with ideas

More about bol.

In 1999, bol. was founded in the Netherlands from a construction site in Vianen. bol. was Europe’s first online bookstore. Over 20 years later, bol. is one of the largest e-commerce platforms in Belgium and the Netherlands with a range of over 40 million items in dozens of product categories, with a focus on non-food. Bol. aims to always offer its customers convenience, reliability, and choice, wherever and whenever. The platform does this together with 51,000 local entrepreneurs who sell via bol. to 13,5 million Dutch and Belgian customers. bol. has over 3,000 employees working at its headquarters in Utrecht, the Netherlands. Since 2012, bol. has been part of Ahold Delhaize. They believe in the power of cooperation because only together with sales partners can bol. offer its customers the best shopping experience.

About Finance & Business Support
The backbone of bol.: that is the colleagues of Finance & Business Support. They provide optimal support, advice and insights to help the organization move forward. By providing a nice workplace, reliable information and help where needed, they help the rest of's employees. Crucial for an organization that is developing at lightning speed.

bol. and sustainability
bol. strives to improve every day: from packing and delivering as economically as possible to using 100 percent wind and solar energy in all its buildings. With its sustainable assortment, bol. wants to help customers make the right choice and reduce CO2 emissions per parcel as much as possible. From 2023, bol. will be allowed to call itself a B Corp: this certification shows that bol. is on the right path to a more sustainable and socially responsible business.

Reducing the production and use of goods is a challenge for society as a whole, which bol., as one of the largest platforms in the Netherlands and Belgium, also feels responsible to address. That is why bol. helps customers make informed choices when they shop. For example, over 300,000 of bol.'s items have a special label: the globe. Items with a globe possess significant sustainability advantages compared to similar items. They all carry one or more quality marks coordinated with 'Milieu Centraal'. Think of items made of at least 50% recycled materials, items with a Fairtrade label, or appliances that use less energy than their counterparts. bol. has also stopped selling disposable plastic such as plastic cutlery, cups, straws, and cotton buds since the beginning of 2020. The same applies to splash plastic, such as water balloons.